We last updated this page on the 3rd June 2018
This is our privacy notice for JD Heating And Plumbing Services LTD. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by JD Heating And Plumbing Services LTD, the purposes for which these activities are performed and the legal bases that JD Heating And Plumbing Services LTD relies upon to justify these processing activities. We may vary this notice from time to time and the most up to date version will be available on our website.
You can contact our data protection officer at firstname.lastname@example.org
You can let us know at any time that you do not wish to receive marketing messages by emailing us at email@example.com
We collect the following types of personal data:
You are not required to provide to us any of the personal data described above, however, if you do not do so, you may not be able to purchase our services or the functionality of our products may be reduced.
Where we process your personal data because of our contract
We process these items of your personal data to enter or fulfil the contract between us, including to:
|Reason or purpose:||Personal data used:|
|Provide our services to you||• Contact details
• Job details
Where we process your personal data because we have a legitimate interest to
We process these items of your personal data because we have a legitimate interest to do so.
We process the following categories of personal data, including:
|Reason or purpose||Personal data used|
|Determine products and services that maybe of interest to you||Contact Details
|Staff training||All the personal information we collect|
|Develop new products and services||All the personal information we collect|
|Investigating misuse of the service, fraud and debt collection||All the personal information we collect|
|For the establishment, exercise or defence of legal claims||All the personal information we collect|
|Maintain accuracy and relevance of your data||All the personal data listed in Section 2|
Where we process your personal data because you have allowed us to
We process these items of your personal data because you have provided your consent to the processing. You may revoke your consent at any point, however this may affect our ability to provide our products and services to you:
|Reason or purpose||Personal data used|
|Direct marketing||Contact Details
Products and services that we have determined may be of interest to you
Where we process your personal data so you can’t be identified any more
We may anonymise and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and developing new products and services.
We will collect personal data from a number of sources. These include:
We share personal data with the following parties you:
|Our network of local tradespeople||If you need an electrical job doing, we will share your information with electricians|
|Companies in the same group of companies as us||TBC|
|Advertising partners||Facebook, Twitter, Google, Bing|
|Companies that support our IT infrastructure||To send you emails; and
To monitor errors on our platform
|Other service providers and advisors||Gas Safe, HMRC, Company Accountant, Appliance Manufacturers|
|Police and law enforcement||Police, Ofgem, The Information Commissioner|
Email, SMS, Post & By Phone: from time to time, we may contact you by email, SMS, Post & by phone with information about products and services we believe you may be interested in.
We will only send marketing messages to you if you tell us you are happy to receive them.
You can unsubscribe from our marketing at any time by sending an email to us at firstname.lastname@example.org
We don’t sell or give your information to other companies to advertise on their websites.
We will keep your personal data for six years from the date of your last job.
You may have the following rights in relation to your personal data:
You will only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details below.
If you have any privacy-related complaints, please contact JD Heating & Plumbing Services LTD data protection officer by emailing email@example.com
If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.